Refund policy

Returns & refunds

We want every hat to land right. If something's wrong with your order, we'll make it right.

Stock hats — 30-day returns

Stock embroidered and printed hats from our retail collection can be returned for a full refund within 30 days of delivery, as long as the hat is unworn, unwashed, and in its original condition. Original shipping is non-refundable. We'll cover return shipping if the hat arrived damaged or we shipped the wrong item.

Custom-branded hats — case by case

Hats that have been embroidered or decorated with your logo or custom art are produced specifically for you and are not eligible for return. If there's a defect, decoration error on our end, or anything doesn't match the approved mockup, we'll remake or refund — contact us within 14 days of delivery.

How to start a return

Email travis@crispehatco.com with your order number and a photo of the hat. We'll send instructions within one business day.

Refund timing

Once we receive the returned hat, refunds are issued to the original payment method within 5 business days. Your bank may take a few additional business days to post the credit.

Local pickup orders

If you picked up at our Weatherford studio (150 Prairie Ln) and need to return a stock hat, bring it back within 30 days during business hours.

Questions?

Email travis@crispehatco.com or call (682) 260-0272.